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Rest in Peace
Though it has often been passionately criticized--as fraudulent, exploitative, even pagan--the American funeral home has become nearly as inevitable as death itself, an institution firmly embedded in our culture. But how did the funeral home come to hold such a position? What is its history?And is it guilty of the charges sometimes leveled against it?In Rest in Peace, Gary Laderman traces the origins of American funeral rituals, from the evolution of embalming techniques during and after the Civil War and the shift from home funerals to funeral homes at the turn of the century, to the increasing subordination of priests, ministers, andother religious figures to the funeral director throughout the twentieth century. In doing so he shows that far from manipulating vulnerable mourners, as Jessica Mitford claimed in her best-selling The American Way of Death (1963), funeral directors are highly respected figures whose servicesreflect the community's deepest needs and wishes. Indeed, Laderman shows that funeral directors generally give the people what they want when it is time to bury our dead. He reveals, for example, that the open casket, often criticized as barbaric, provides a deeply meaningful moment for friends andfamily who must say goodbye to their loved one. But he also shows how the dead often come back to life in the popular imagination to disturb the peace of the living.Drawing upon interviews with funeral directors, major historical events like the funerals of John F. Kennedy and Rudolf Valentino, films, television, newspaper reports, proposals for funeral reform, and other primary sources, Rest in Peace cuts through the rhetoric to show us the reality--andthe real cultural value--of the American funeral.
eBook
Black Deaths Matter Earning the Right to Live: Death and the African-American Funeral Home
Black Deaths Matter: Earning the Right to Live—Death and the African-American Funeral Home recounts the history of black funeral homes in the United States and their role in demanding justice for bodies of color and the black community. Through funeral pageantry and vigilant support for local communities, the African American funeral home has been central to ensuring that not only do Black Lives Matter, but black deaths count and are visible to the larger community. This paper is a slightly expanded version of the plenary talk for the Centre for Death and Society’s Politics of Death Conference at the University of Bath on 9 June 2018. This research and talk were supported by The Louisville Institute under the Project Grant for Researchers.
Journal Article
A Collaborative Evaluation Examining Tattoos in the Funeral Profession
The current study describes how evaluators and funeral home employers could collaborate and comprehensively evaluate funeral home hiring practices based on visible body art of prospective funeral home employees. Specifically, this study examines funeral home employers’ perceptions of hiring funeral directors with visible body art, including tattoos and piercings, as the field has historically held conservative traditions and practices. The Model for Collaborative Evaluations (MCE) was used in the current study to examine the perceptions of funeral home employers as they assessed proposed candidates based on extent of the candidates' body art or lack thereof. Findings from the current study show that potential employers have neutral perceptions regarding the hireability of employees regardless of the extent of visible body art. Implications of the study results, which are based on the MCE in evaluating funeral home employers’ perceptions of visible body art, such as the revision of employee handbooks, are discussed.
Journal Article
Sidewalk to the Moon
The two women set up camp under the pool table with the catatonic husband. In the funeral home lobby the next day, the mother watches the mortician. The mother has stormed out of the slime ball funeral home and is curled up in the trunk of the mortician's Volvo. After several years or hours, minutes or days, the mortician gets in his car and leaves the funeral home parking lot.
Journal Article
O Sentido do Trabalho para o Agente Funerário
O objetivo do presente artigo é investigar o sentido do trabalho para o agente funerário. Trata-se de um estudo descritivo e de natureza qualitativa. Os dados foram coletados por meio de entrevistas com roteiro semiestruturado e analisados por meio de análise lexical e de conteúdo. Os discursos apontam que, apesar das dificuldades e limitações de sua atuação profissional, os agentes funerários encontram sentido em seu trabalho, principalmente por meio da valorização e reconhecimento do seu serviço pelos clientes. Esta pesquisa contribui para os estudos sobre o sentido do trabalho, principalmente com profissionais desvalorizados socialmente e que são considerados “sujos”, além de ampliar a discussão sobre a importância do trabalho para os indivíduos que, mesmo não tendo prazer na execução de suas atividades, procuram ter bom desempenho em virtude de outros elementos. Novas categorias são propostas para complementação ao tema, como satisfação e preconceito.
Journal Article
Little Rock Funeral Home Registers $1.7 Million Sale
Real Deals A 7,033-SF mortuary in west Little Rock tipped the scales at -1.7 million. 8801 Knoedl Court LLC, led by Jeffrey Smith, bought the namesake address of Little Rock Funeral Home. Quapaw Transaction A substance abuse treatment and behavioral outpatient clinic in south Little Rock is under new ownership after an -800,000 sale. The residence was previously tied to a January 2011 mortgage of -376,700 held by Metropolitan National Bank of Little Rock.
Journal Article
Seeing Death Up Close: Funeral Directors as Forgotten First Responders in the COVID-19 Pandemic
I am a New York and New Jersey licensed funeral director, one of the underrecognized \"first responders\" in the COVID-19 pandemic. As funeral directors, we normally interface with both the public health world of documenting vital statistics and the families and friends of the deceased. In public health, the funeral director is one of three required signatories for the certified death certificate, the others being the medical provider and the registrar in the municipality where the death occurred. We complete vital statistical information on the death record, the precursor to the death certificate. We are also tasked with ensuring correct wording of the cause of death (COD). As mandated reporters, we alert the local medical examiner's office when the COD involves an injury, poisoning, or some manner other than \"natural.\" In February 2020, as deaths began to rise in New York and New Jersey, the local medical examiners' offices were inundated because all suspected COVID-19 deaths were being reported to their office. Funeral directors, medical providers, and registrars were in the dark as to how to classify these deaths within the Electronic Death Registration System. Finally, in April 2020, the National Vital Statistics System provided guidance clearly stating that COVID-19 could not be reported as the immediate COD. Death certificates include three or four lines for COD. The immediate COD is the final disease or condition resulting in death; the remaining CODs are sequentially listed conditions with approximate interval to death onset.2 This guidance led funeral directors, overwhelmed themselves with the numbers of deaths, to have to request already exhausted medical providers to change COVID-19 deaths on the Electronic Death Registration System as the immediate COD to another cause to prevent having the death certificate rejected by the registrar.
Journal Article
Rethinking functionality and emotions in the service consumption process: the case of funeral services
Purpose
The purpose of this paper is to contribute to the service literature by investigating post-consumption evaluation in the context of unwanted services. In particular, it intends to delineate the main characteristics of funeral services.
Design/methodology/approach
Given the lack of substantive literature on funeral services, a qualitative exploratory design was used from in-depth interviews with ten managers of funeral services companies in Quebec (Canada).
Findings
The study shows that compared to other traditional services, funeral services are characterized by their strong emotiveness, non-recurrence, irreversibility, uncommonness, high level of symbolism and personalization and emotion control of the service provider. The study also argues that funeral services quality is strongly dependent on funeral houses’ integrated logistics, proximity and integrity.
Practical implications
Because of consumers’ lack of competency, funeral companies need to guide and educate consumers about the criteria they should use to evaluate the service quality. Because funeral consumers are strongly emotion-driven at the purchase time, funeral services providers should find the right balance of emotions to express. Thus, more staff training is needed.
Originality/value
Because funeral services are emotionally challenging and deal with grief and distressed clients, the present study contributes in shedding light on service quality assessment in the funeral industry. Although they have some characteristics of traditional services (intangibility, perishability and variability), funeral services are also different in many ways.
Journal Article